Q: Do I have to have all the buffers the same colour?

A: No, it's your model, if you want white at one end and plain grease at the other for example, just tick the options and add a note for us in the comments box.

Q: If I send a crew will you fit them and is there a charge?

A: Yes we can possibly fit them. There is a charge of £5 per loco. Please note it is not always possible to fit crews in some loco's.

 

Q: Will you fit aftermarket detail kits?

A: Yes, there is a charge of £5 per loco. These are subject to time available, please contact us to check first.

 

Q: How do I pay for my weathering?

A: We accept personal cheques, Paypal, bank transfer and debit card via phone call. We advise that if you send cash you send it special signed for delivery. We accept no responsibility for items lost in the post.

 

Q: How long before I get my items back?

A: We try to return your items within 8-12 weeks depending on complexity. However during busy periods this may not be possible. If your item is going to take longer We will contact you via phone or e-mail.

 

Q: My loco didn't come with etched plates but I've bought some aftermarket ones, will you fit them?

A: Yes, there is a charge of £5 per loco to fit etched plates. We charge for complete re-numbering and re-naming of  loco.

 

Q: Do you do resprays?

A: No we are not taking on any re-spray work at this current time.

 

Q: My loco has been weathered already but not very well, can you correct it?

A: Possibly, this depends on how much weathering has been done and if the weathering can be removed, please contact us first.

 

Q: If I have a problem what can I do?

A: Please contact us immediately and we will endeavour to deal with any concerns you may have.

 

If you have any other questions please contact us and we will try to help you as soon as possible.